Privacy Policy

Effective Date: May 1, 2025

StorySignal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, including:

• Name and email address when you create an account
• Payment information (processed securely through Stripe)
• Book metadata you provide (title, author, genre, description)
• Communication preferences

1.2 Manuscript Content

Important: We do NOT store your manuscript content.

• Manuscripts are processed in real-time for analysis
• Content is immediately deleted after analysis
• Only extracted insights and keywords are retained
• We cannot access or retrieve your original manuscript

1.3 Automatically Collected Information

When you use our service, we automatically collect:

• Log data (IP address, browser type, access times)
• Device information (operating system, device type)
• Usage data (features used, campaigns created)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our service
• Process your payments and manage subscriptions
• Generate book marketing insights and recommendations
• Send service-related communications
• Improve and optimize our platform
• Comply with legal obligations
• Protect against fraudulent or illegal activity

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information:

• With Service Providers: Including payment processors (Stripe), hosting providers, and analytics services
• For Legal Compliance: When required by law or to protect rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to sharing

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers with physical security

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Data Rights

You have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Restriction: Request limited processing of your data

To exercise these rights, contact us at privacy@storysignal.io

6. Children's Privacy

StorySignal is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will promptly delete it.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze usage patterns and improve our service
• Remember your authentication status

You can control cookies through your browser settings, but disabling them may limit functionality.

9. Third-Party Services

We integrate with third-party services that have their own privacy policies:

• Stripe: Payment processing (Privacy Policy)
• AWS Services: Platform as a Service

10. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we remove your personal information within 30 days, except as required by law.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our service. Your continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or concerns, contact us at: